Hillbilly Posted April 20, 2021 Share Posted April 20, 2021 I have setup Google Enhanced Analytics on my website to track each stage of the checkout process. I.E. 1) Step 1 - View Cart 2) Step 2 - Add Billing Details (Checkout page in book) 3) Step 3 - Review order, add payment details This triggers when a user loads each page. However the Google analytics is showing more users are reaching Step 3 than are reaching the Step 2 (an impossible event). So I am wondering, as per the book: "The shopping part of the site purposefully does not use sessions (in order to give longevity to the customer’s cart and wish list), but the checkout process will." - Does starting a new session at Step 2 cause this issue? Has anyone else had an issue with this? Or am I barking up the wrong tree? Link to comment Share on other sites More sharing options...
Larry Posted April 21, 2021 Share Posted April 21, 2021 Aside from the use of a cookie, the sessions are an entirely server-side thing, and the method in the book just uses a different cookie. I can't imagine this is messing up Google Analytics. How do you know you can't reach Step 3 without Step 2? Keep in mind that even if Step 3 checks that Step 2 happened and reports an error message if it didn't, that still counts as a page view for Step 3. Link to comment Share on other sites More sharing options...
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